All our orders are picked, packed and shipped on the same day (for orders before 2pm) and the next working day for any orders placed after 2 pm.
If you have any urgent orders, we recommend that you call our office on 0208 507 9439 as early as possible to avoid disappointment.
Standard delivery normally takes 2-5 working days, however during busy periods this may take longer. We despatch via standard Royal Mail or courier service and a signature may be required upon delivery.
Express delivery orders will be despatched the same day or following working day if paid after 2pm via a 24-hour courier service (Mon - Fri despatch and delivery only).A signature is required upon delivery.This service is only available to most of UK mainland.
We also deliver worldwide;Europe is normally 2-7 working days and rest of the world 5-15 working days depending on location. We also have various express shipping cost options for Europe and Worldwide at check out.
The cut off time for Express Delivery is 2pm.
Please also bear in mind that adverse weather conditions may affect the speed of the delivery.
Other timed express delivery options are available,please call our office for detailson 0208 507 9439 for more info.
If an attempted delivery is made on or before the delivery date this means, we have delivered on time and a refund on the delivery charge would not be eligible.
Delivery will take place between 8am and 7pm. If nobody is available when your parcel is delivered,the delivery driver or postman will leave a calling card.The undelivered consignment will then be held at your local depot, normally only for a few days, if the depot is not contacted within this time frame then the parcel may be sent back to us and you will then incur further charges for this delivery to be sent back out to you.
When your item is delivered, if the parcel appears to be damaged in any way then it is essential that you sign for the parcel as damaged.
We are unable to deliver on bank holidays, therefore please allow an extra working day for this.
Please note that there may be additional delivery costs to offshore islands and some more remote areas of the UK.Express delivery is also not available for these areas but this will be a 2-day service.
Please see list of additional cost delivery areas below, please ask first for costs.
Northern Ireland, Scottish Highlands, Offshore Isles, Guernsey, Jersey Please see some of the postcodes that this additional charge may apply to:Zone 2
The Highlands and Islands of Scotland –postcodes IV,HS,KA27-28,KW,PA20-49,PA60-88,PH1- 26, PH30-44, PH49-50, ZE.Zone 3
Northern Ireland, Isle of Man and Isles of Scilly –postcodes BT, IM, TR21-25.
AB31 to AB38, AB41 to AB45, AB51 to AB56, FK19 to FK21,Upon Receipt of Delivery
Upon receiving an order from us, it is essential that you check it thoroughly within 7 days of delivery.
If you discover a problem with the delivery or an item/items that you have received from us appear to be damaged or defective, please e-mail us as soon as possible explaining the problem in as much detail as possible.
No refunds or exchanges will be issued for used merchandise.
We will investigate your claim and depending on the nature of the issue we may request that you return the items to us for inspection.
Upon inspection, a decision will then be made and we will either despatch replacements, refund or return the goods back to you.