Privacy and Security Policy
Here at Trimming Shop, we are committed to protecting your privacy online. Here we explain how we collect information, what we do with it and what controls you have.
You can find all other information about our website in our Terms and Conditions
and Frequently Asked Questions (FAQs).
What data we collect
- Visit our website.
- Order products.
- Create an account.
- Join our email newsletter.
We also monitor who uses our website. For example, we may collect information about you like the type of internet browser you use, the website from which you have come to ours and your IP address (the unique address which identifies your computer on the internet). This lets us improve our website.
We know how important it is to keep your personal information safe and secure online. Any information that we collect from you is held legally and we will endeavour to take all reasonable steps to protect your personal information.
In order to serve you most efficiently, reputable third-party banking (including PayPal, WorldPay and Amazon Pay) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
You are responsible for your account security, password and any activities on it. We are not responsible for anything that may happen if you do not protect your password or account.
Our website uses the highest level of security available for online shopping. Any personal information that you send is securely encrypted by a 128-bit Secure Sockets Layer (SSL). In other words, the SSL mixes-up your data and stops it from being taken by anyone else.
How to check that you are in a secure area
Our Checkout is one example of secure area. There are two ways that you can check that the page has been encrypted and that it is safe for you to continue:
1. A padlock will be shown at the bottom of your screen.
2. Our website address, www.trimmingshop.co.uk, will change slightly: The part of the address starting with “http” will change to “https”. You can find it at the top of your screen.
Phishing scams try and trick you into giving your personal or sensitive information to a fake person. - Usually by an email or phone call from someone pretending to be from a real company.
Do not share your password or sensitive information with anyone who calls and says that they are from Trimming Shop. If we need to get in contact, you will be asked to call us back on our main Customer Service telephone number which is 0208 507 9439
Please tell our Customer Service Team straight way if you think someone is trying to trick you into giving them your details. Call us on 0208 507 9439
from Monday to Friday, between 9am and 8pm and until 5pm on weekends. You can also email us here.
You can get in contact with our Customer Services Team by telephone or email:
- Telephone : 0208 507 9439 from Monday to Saturday, between 9am and 6pm.
- Contact our Customer Services Team
Around 2 weeks after purchasing your product, we may send you an email inviting you to review and rate any products that you purchased either online or in store. Once submitted, it usually takes 72 hours for your review to appear on our website providing it adheres to our Publishing guidelines. Please do not include any personally identifiable information including your full name when choosing your username and writing your review. All reviews are submitted on the basis that Trimming Shop may use the review as it sees fit and for any marketing or promotional purposes. If you require any further information on this service or wish to have your review removed, you can contact Customer services.
Trimming Shop cookies are read-only and set by our website. They cannot have a virus or get any personal information from your computer. What are cookies? Cookies are tiny text files saved on your computer when you go to some web pages. Any website can put cookies on your computer. But your browser (for example Internet Explorer, Google Chrome or Firefox), will only allow some cookies to protect your privacy. It is usual that a cookie will contain the following:
First-party and third-party cookies
- A website address, for example www.trimmingshop.co.uk.
- Its 'lifetime' (how long it will be held on your computer for).
- Its value, usually a unique string of letters and / or numbers.
- First-party cookies are saved to your computer by the website that you are on.
- Third-party cookies are saved to your computer by a website that gives content to the one that you are on. So, if you watch a YouTube video on our website, YouTube may save its own cookie to your computer.
A website can only read the cookies that it makes. So, other websites cannot read the cookies we save to your computer and we cannot read any cookies saved by them. Manage cookies on your computer or mobile device You can browse the Trimming Shop website with no cookies allowed on your computer or mobile device, but you will not be able to add items to your wish list or products to your shopping basket. In your web browser settings (for example Internet Explorer, Firefox or Google Chrome) you can:
- Check the cookies on your computer;
- remove all or some of them; and
- Set rules on when you want cookies to be allowed.
We advise that you visit www.aboutcookies.org